Privacy Policy
This Privacy Policy explains how FEXI ("FEXI", "we", "us"), a service operated by TazCoLab LLC (შპს თაზკოლაბ), company ID 405867673, collects, uses, and protects your personal information when you use our app and website (fexi.io).
1. Information we collect
- Identity & travel data: full name, passport number, nationality, date of birth, gender, and travel dates — collected only for services that require them, such as travel insurance (coming soon).
- Contact data: email address and phone number.
- Health-related data: where a service (such as travel medical insurance) requires it, limited health-related information you provide.
- Usage data: on our website only, through Google Analytics (see below). The FEXI app does not collect usage analytics, location or device identifiers.
- Website form data: information you enter in the forms on fexi.io (see section 2).
2. Forms on our website
- Waitlist: your name (optional) and email address, used only to tell you about new FEXI releases (such as the iPhone app) and to send FEXI updates. You can ask to be removed at any time, and every update email lets you unsubscribe.
- Become a partner (businesses): business name, contact person, email, phone (optional), website and proposed offer, used only to evaluate and contact the business about a FEXI partnership.
- Request an introduction (legal services): your name, email, phone or WhatsApp number, the service you need and your short description. With your consent, we use this to introduce you to our partner law firm by email and share these details with them for that purpose only.
Form submissions are received and stored through our website host, Netlify, which processes this data on our behalf and may store it on servers outside Georgia. We delete form submissions that are no longer needed.
Request forms in the FEXI app
- Book a consultation (TazCoLab) and Request an introduction (MKD and Partners): your name, email, phone or WhatsApp number, the service you choose and your message (optional). With your consent, we use this only to reply to your request and, for introductions, to share these details with our partner law firm for that purpose.
App requests are sent through our Google Apps Script service and stored in a Google Sheet operated by TazCoLab LLC; Google processes this data on our behalf and may store it on servers outside Georgia. We receive an email notification so we can reply quickly. The app does not ask for passport, card or bank details.
Settings stored on your phone
The FEXI app remembers your light or dark mode choice on your own device. This setting stays on your phone, is not sent to us and contains no personal data.
Ask FEXI chat assistant
Our website offers "Ask FEXI", an AI chat assistant (the FEXI app uses the same assistant where available), that gives general information about arriving in Georgia. The questions you type are sent through our Google Apps Script service to our AI provider, Anthropic, to generate answers. We do not use chat messages for marketing and do not keep a separate record of your conversations. Please do not enter passport numbers, card or bank details or other sensitive personal data in the chat. Answers are general information only, not legal, tax or financial advice.
Our website and app have "Chat on WhatsApp" buttons. If you use them, WhatsApp opens with a ready message to our business number (+995 577 763 683). Your conversation with us takes place in WhatsApp, which is operated by WhatsApp (Meta) under its own terms and privacy policy. We use what you send us only to answer you and to arrange the services you ask about. We count clicks on these buttons in Google Analytics, without your phone number or any message content.
Website analytics and cookies
We use Google Analytics to understand how visitors use fexi.io, for example which pages are visited, how people find our site and how many request forms are sent. Google Analytics uses cookies and similar technologies and collects information such as pages viewed, approximate location (city or country), device and browser type and the referring website. We do not send your name, email, phone number or form contents to Google Analytics. Google processes this data on our behalf and may store it on servers outside Georgia. You can block or delete cookies in your browser settings, or install Google's opt-out add-on at tools.google.com/dlpage/gaoptout.
3. How we use your information
- To provide and arrange the services you request (transfers, legal & tax, advisory and, when available, travel insurance).
- To transmit necessary data to the relevant service provider (for example, an insurer) so they can issue your policy or deliver the service.
- To contact you about your requests and, if you opt in, about FEXI updates.
4. Sharing with third parties
To deliver a service, we share only the data necessary to fulfil it with the relevant provider. Our current partners are:
- MKD and Partners LLC (legal services): details from the introduction form, with your consent. Legal services are provided under your own contract with the firm.
- IRAO (travel insurance, coming soon): when this service launches, the data needed to issue your policy.
- GoTrip (airport transfers): bookings are made directly on GoTrip's website, so GoTrip collects your booking data under its own privacy policy. FEXI does not receive your payment details.
We require partners to handle your data responsibly. We do not sell your personal data.
5. Data security
We use appropriate technical and organisational measures to protect your data, including encryption in transit. No method of transmission is completely secure, but we work to protect your information.
6. Your rights
You may request access to, correction of, or deletion of your personal data by contacting us at the details below. We reply within 30 days. You also have the right to contact the Personal Data Protection Service of Georgia.
Children
FEXI is intended for adults travelling to or living in Georgia and is not directed at children under 16. We do not knowingly collect personal data from children.
7. Data retention
We keep personal data only as long as necessary to provide the services and to meet legal obligations.
8. Contact
Questions about this policy or your data:
Email: tazo@fexi.io
Phone: +995 577 763 683
Web: tazcolab.me