Refund & Cancellation Policy
Last updated: October 4, 2026
This policy applies to services purchased through FEXI from TazCoLab LLC (შპს თაზკოლაბ), company ID 405867673.
1. Cancellation before work starts
If you cancel before a specialist has started work on your order, you receive a full refund.
2. Cancellation after work has started
If work has already started, we refund the price minus the value of work completed up to cancellation. We will explain how this amount was calculated.
3. Non-refundable items
- Government, registry, notary and translation fees already paid on your behalf.
- Services already fully delivered (for example, a completed company registration).
- Monthly service periods that have already ended.
4. Monthly services
You can cancel a monthly service at any time before your next billing date. The current paid month is not refunded, and you will not be charged again.
5. If we cannot deliver
If we or our partner cannot deliver the service you paid for, you receive a full refund.
6. How to request a refund
Email tazo@fexi.io with your order number. We reply within 2 business days.
| Step | Timing |
|---|---|
| We review your request | Within 2 business days |
| Approved refunds sent to your original card | Within 5 business days of approval |
| Funds appear on your card statement | Depends on your bank, usually 5–10 business days |
7. Contact
Email: tazo@fexi.io
Phone: +995 577 763 683